Returns & Exchanges
We want you to be happy about your purchase. If you’re not feeling your Tombos, return your mytombos.com product(s) within 30 days for a full refund. Personalized products, and any products marked as final sale on the product page are not eligible for returns or exchanges. If you're returning due to a sizing issue, you may be eligible for exchange.
Purchases made through mytombos.com
1. Sign in to your Tombo account
2. Go to your Order History
3. View the order you want to return
4. Click Return Item(s)
5. Check the item(s) you want to return and let us know why
6. Confirm your return
7. Follow the return shipment instructions below
Return shipment instructions
1. Print your return label or save the return label on your mobile device to show during drop off
2. Pack the item(s) you want to return in the original box, or any available to you. If you have created more than one return label, please package the items separately, per return label. After your return label is created, it is only valid for 7 days before expiring.
3. Seal the box and place your return label over the original delivery label
4. Bring your package to a return drop off location
5. Refunds will be issued within 14 days of the return drop off
Exchanging your products
We only offer exchanges on the same product in a different size at this time. You new product is held for up to 10 days from when you start an exchange. After 10 days your exchange order will be canceled. In the event you mail back the item after the 10 day period we will process it as a normal return and refund your original method of payment. We want to get you the correct size as quickly as possible, we'll ship out your exchange as soon as a courier has confirmed your original item is in transit back to us. If you do not drop your return item(s) off within seven days, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product.